Leadership
Two directors, a consultant bench, and a support desk that doesn't close. This page tells you who is accountable when a booking goes wrong at 2am — because that is the only leadership question a travel buyer actually needs answered.
Board of directors
Tripgation Private Limited is independently owned. No holding company, no external investors — which means decisions about pricing, escalation and service standards are made by people you can reach directly.
Director — Operations & Governance
Holds the operating side of the business: supplier relationships, service standards, and the escalation path when a trip breaks. The rule that no traveller waits for a callback started with her.
Director — Technology & Client Growth
Runs the platform side and the corporate accounts on it: how quotes, approvals and reporting actually work in practice, and what gets built next based on what the desk keeps doing by hand.
How this company is run
Leadership statements are cheap. These are the ones our team is held to, and the ones you should hold us to.
You see the airline fare and our service fee as separate lines. We don't hide margin inside a marked-up ticket price, and we don't quote a net figure you can't audit.
Every account has a named consultant and a named backup. Escalation goes to a director, not to a form. Both are printed on your account sheet on day one.
If a schedule changes, a visa slot slips or we make a mistake, you hear it from us before you hear it from the airline. Bad news travels fastest from the desk that caused it.
The office runs Mon–Sat, 9:00 AM–7:00 PM IST. The traveller desk doesn't stop. Disruption doesn't observe business hours, so neither does the phone number on your itinerary.
Beyond the board
Directors set the standard; these desks meet it daily. Each is led by a senior consultant who owns their category end to end.
Fare construction, corporate deals and schedule-change handling — including the reissues most agencies push back to the traveller.
Case-by-case file preparation, appointment tracking and attestation, run under Visagiri as a standalone practice.
Venue sourcing, contracting and on-ground coordination for offsites, dealer meets and incentive travel.
The number on the itinerary. Rebooking, medical escalation and ground assistance, staffed through the night and on holidays.
GST-compliant invoicing, cost-centre splits and monthly spend reports that reconcile against your ledger without a chase.
Corporate governance
Talk to a director
