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When a trip
goes wrong,
someone
answers
A duty desk that reaches a real person at 3am — to rebuild a broken itinerary, help with a lost passport, or work alongside your insurer when someone is unwell. Clear about what we do, and what only emergency services and your insurer can.
In a medical or life-threatening emergency, call the local emergency number first — 112 in India, or the local equivalent abroad. Then call us.
If you hold travel insurance, its 24-hour assistance line authorises and arranges medical treatment and evacuation. Keep that number and your policy number on you. We help you reach it and coordinate around it.
What the desk does
Four things,
at the hour
they happen
The common thread is a person who answers and keeps working — not a ticket queued for the morning.
Re-booking, at any hour
A cancelled flight, a missed connection, a schedule that has collapsed. The duty desk finds the next viable routing and rebuilds the itinerary while you are still at the gate, not the next morning.
Lost passport or documents
We help you reach the nearest Indian mission for an emergency certificate or replacement, tell you exactly what to carry, and hold the rest of the trip together while it is sorted.
Medical events, coordinated
We connect you to your insurer's assistance line — the people who authorise hospitals and evacuation — and handle the travel around it: the changed flights, the family who need to fly in, the nights nobody planned for.
Disruption at scale
A strike, a closure, a weather event stranding a group. For corporate clients we work the whole affected list against a duty-of-care plan rather than one traveller at a time.
Honestly
What we are
not
The most dangerous travel service is one that lets you believe it is something it isn't. So, plainly:
- We are a travel desk, not an emergency service and not a hospital. We do not provide medical care, and we do not replace 112 or local emergency numbers.
- Medical treatment and evacuation are authorised, arranged and paid for by your travel insurer or its assistance company under your policy — we coordinate with them, we do not fund or perform them.
- We do not promise a fixed response time or a guaranteed outcome. What we promise is that a real person answers, works the problem with you, and does not stop at the first dead end.
Related. Travel insurance · Duty of care
Set it up before you need it
The best time to arrange this is now.
For corporate programmes we set up the duty desk, the escalation contacts and the traveller list in advance, so the first call in a crisis is answered rather than arranged. Talk to us before the trip, not during it.