The much-awaited annual Airline Excellence Awards are carried out by AirlineRatings.com, which is an aviation safety- and product-rating site based out of Perth, Australia.
To decide who wins, seven editors at the agency consider a dozen key factors including operational safety, passenger reviews, profitability, investment rating, fleet age, and product offerings such as premium economy on long-haul flights and seating options in other classes.
Air New Zealand’s number-one score should come as no surprise since, aside from last year’s loss to Singapore Airlines, the carrier has claimed the top spot for six of the past seven years.
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“In our analysis, Air New Zealand came out number one in most of our audit criteria, which is an outstanding performance when it’s up against carriers with more resources and scale on this same list of best airlines for 2020,” explained Airline Ratings editor-in-chief Geoffrey Thomas.The carrier beat out relative behemoths like Emirates, which recently introduced all-new first-class suites as well as new business-class seating, Qatar Airways with its much-lauded Qsuites in business class, and Japanese airline ANA, which is also recently unveiled stunning new cabins in first and business class.
You can find all the rankings here, but this is the complete list of AirlineRatings.com’s best airlines in the world for 2020.
In addition to the overall rankings, AirlineRatings.com also picks individual winners in 13 specific categories. Here are those results.